Shipping & Delivery Policy

Last Updated: August 2026

1. Overview

Viva Shop Limited is committed to delivering your orders quickly and reliably. We operate from our trading base in Woking, Surrey, and ship across the United Kingdom.

2. Delivery Destinations

We currently ship to all addresses within the United Kingdom, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland

We do not currently offer international shipping — this may change in future.

3. Standard Delivery Times

3.1 Standard Delivery (2–3 Business Days)

For most orders, we aim to deliver within 2–3 business days from dispatch.

3.2 Extended Delivery (8–10 Business Days)

For certain products dispatched directly from our third-party supplier warehouses, delivery may take 8–10 business days.

Why the difference?
• Some items are stocked by our trusted third-party partners
• These are dispatched from their warehouse locations
• While we always aim for 2–3 days, supplier-handled items may have longer transit times

We will always indicate on the product page if an item is subject to extended delivery times.

3.3 Same-Day Dispatch

Orders placed before 2pm (Monday–Friday) are dispatched the same day — whenever possible.

4. Free Shipping

We offer free standard shipping on all orders.

There is no minimum order value — every order qualifies for free shipping.

5. Order Processing

5.1 Processing Time

Orders are processed within 1 business day of payment confirmation.

5.2 Dispatch Confirmation

Once your order is dispatched:

  • You'll receive a confirmation email
  • Tracking details will be provided when available

6. Delivery Services

Service Delivery Time Cost
Standard Delivery 2–3 business days FREE
Extended Delivery (third-party items) 8–10 business days FREE

*Note: Some items may not be eligible for same-day dispatch — this will be noted on the product page.

7. Delivery Partners

We work with trusted delivery partners including:

  • Royal Mail — Standard and Tracked services
  • EVRI — Standard and Express services
  • DPD — Express services

8. Tracking Your Order

You will receive:

  • A dispatch confirmation email with a tracking number (where applicable)
  • Updates on your delivery status via email or SMS

9. Delivery Issues

9.1 Delayed Deliveries

If your order is delayed beyond the expected delivery window:

  1. Check your tracking information
  2. Contact the courier directly
  3. Email us at vivashopcustomer@gmail.com for assistance

9.2 Failed Delivery Attempts

If you're not available when delivery is attempted:

  • A "Sorry We Missed You" card will be left
  • You can rearrange delivery or collect from a local depot
  • After 18 days, items may be returned to us (re-delivery fees may apply)

10. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

If you realise you've entered an incorrect address:

  1. Contact us immediately at vivashopcustomer@gmail.com
  2. We will try to update the address before dispatch
  3. If the order has already shipped, we cannot change the address — you may be responsible for re-delivery costs

11. Contact Us

If you have questions about shipping, delivery times, or tracking:

  • 📧 Email: vivashopcustomer@gmail.com
  • 🕐 Response Time: Within 24 hours (Monday–Friday)
  • 🏢 Viva Shop Limited
    128 City Road, London, EC1V 2NX
    United Kingdom