Terms & Conditions

1. Introduction

Welcome to Viva Shop Limited. These Terms & Conditions govern your use of our website and the purchase of products from us.

By using our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

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2. Company Information

Viva Shop Limited is a private limited company registered in England and Wales (Company Number: 16319159). Our registered address is 128 City Road, London, EC1V 2NX. Our SIC code is 47910 — Retail sale via mail order houses or via Internet.

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3. Products and Pricing

3.1 Product Descriptions

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions are error-free. If you are not satisfied with a product, please refer to our Returns & Refunds policy.

3.2 Pricing

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to modify prices at any time without prior notice.

3.3 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time.

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4. Orders and Payment

4.1 Placing an Order

By placing an order, you are making an offer to purchase goods from us. We reserve the right to accept or decline any order at our discretion.

4.2 Payment

Payment must be made in full at the time of ordering. We accept major credit and debit cards, PayPal, and other payment methods indicated at checkout.

4.3 Order Confirmation

Once your order is placed, you will receive an email confirmation. This is not a guarantee of acceptance — we will confirm acceptance when we dispatch your order.

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5. Delivery

Please refer to our Shipping & Delivery Policy for full details on delivery times, costs, and tracking.

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6. Right to Cancel (Consumer Rights)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

6.1 Cancellation Period

The cancellation period expires 14 days after the day on which you receive the goods.

6.2 How to Cancel

To cancel, please email us at vivashopcustomer@gmail.com with your order number and reason for cancellation (optional).

6.3 Return of Goods

You must return the goods to us within 14 days of notifying us of your cancellation. Return shipping costs are your responsibility unless the goods are faulty.

6.4 Refunds

We will refund you within 14 days of receiving the returned goods or proof of return, whichever is earlier.

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7. Returns and Refunds

Please see our full Returns & Refunds Policy for detailed information.

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8. Privacy and Data Protection

We are committed to protecting your personal data. Please read our Privacy Policy to understand how we collect, use, and safeguard your information.

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9. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Viva Shop Limited unless otherwise stated. You may not reproduce, distribute, or modify any content without our explicit written consent.

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10. Limitation of Liability

To the fullest extent permitted by law, Viva Shop Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraudulent misrepresentation
• Any liability which cannot be excluded under applicable law

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11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Please check this page regularly for updates.

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13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

• 📧 Email: vivashopcustomer@gmail.com
• 🏢 Registered Office: 128 City Road, London, EC1V 2NX